QR payments

Terms and conditions

QR Payment Service

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1. Service description:

QR code payments are a feature of El Dorado designed to transform the app into an everyday payment method. This service allows users to use their balance directly within El Dorado to:

Payments in stores: Make purchases in physical establishments by scanning the store's QR code.
Person-to-person payments: Send funds immediately to other individuals using their QR code, without the need for additional intermediation processes or movements outside the platform.
Direct use of balance: Make everyday payments with your balance at El Dorado.

2. Definitions:

For the purposes of these terms and conditions, the following definitions shall apply:

QR Payment: A technological feature integrated into the El Dorado application that allows the transfer of funds from the user's balance to a third party by reading their QR code.
User: A natural person duly registered and verified in El Dorado who uses their digital asset balance (USDT) to make a payment.
Beneficiary: The individual or business that receives the funds from the transaction. This is the holder of the QR code and the final recipient of the payment.
El Dorado Balance: Amount of digital assets (USDT) that the user holds within the platform and uses as a source of funds for QR payments.
Merchant QR Code: A code generated by a physical establishment for the collection of payment for goods or services.
QR code for a natural person: A code generated by an individual to receive funds directly and quickly.
El Dorado exchange rate: The conversion value determined by the platform to translate an amount expressed in local currency to its equivalent in USDT at the time of the transaction.

3. How does the service work?

The payment process is simple, secure, and takes place in real time by following these steps:

Access and welcome: The user enters the QR Payment Mini App . On their first access, they will see an induction screen with the benefits and basic operation of the product.
QR code capture: The user has complete flexibility to make payments through two capture methods:

Live scanning: Using your device's camera directly on the physical QR code of the business or someone else's phone.
From the Gallery: Importing the QR code directly from your device's photo gallery for the system to process.

Payment processing and scenarios: The system will analyze the QR code, presenting one of the following scenarios depending on the beneficiary's configuration:

QR code with no defined amount: The user must manually enter the amount they wish to transfer or pay.
QR with defined amount: The system will automatically display the amount to pay and the user will not be able to modify said amount .

Verification of funds and transaction data: The user will clearly see the amount, the exchange rate applied, and the exact total that will be debited from their USDT balance.

Balance Restriction: If the user does not have sufficient funds to cover the total amount of the transaction, the system will indicate an error and will not allow the payment to continue.

Secure authorization: Once the data has been verified, the user must confirm the payment using their configured security method (PIN, Fingerprint or Face ID).
Final confirmation: Once the identity is validated, the payment is executed immediately and definitively.

4. Exchange rate and conversion:

El Dorado Exchange Rate: By scanning a QR code, the system will calculate a real-time exchange rate to convert the local currency amount to USDT . This rate is the official reference rate for transactions within the platform.
Payment transparency: The user will always have full visibility of the transaction details before authorizing any action. The confirmation screen will always display:
1. Amount in local currency: The value that the merchant or recipient expects to receive.
2. Beneficiary data: This refers to the information associated with the natural person or business establishment that receives the funds from the transaction.
3. Exchange rate applied: The conversion value used for the transaction, which is understood to be accepted by the User once the transaction is confirmed.
4. Amount to be debited in USDT: The final and exact amount that will be deducted from the User's balance.
5. Available balance: Amount of digital assets (USDT) that the user owns at the time of performing the operation, within the platform.

5. Geographic scope:

The QR code payment functionality will be available in countries determined by El Dorado, which will be communicated in due course through the platform. El Dorado reserves the right to expand or restrict these geographic areas based on technical availability and applicable regulations.

6. User Responsibility:

By using this feature, the user agrees that:

He is solely responsible for verifying the information associated with the operation before confirming any transaction.
Transactions made using this feature are irreversible . Once payment is processed by scanning and confirming the QR code, El Dorado cannot cancel or reverse the transfer of funds.

7. Correct use and safety:

The user agrees not to use the QR Payment service for illicit or fraudulent activities or activities that contravene El Dorado's anti-money laundering policies or current national or international regulations on the matter.
El Dorado is not responsible for errors resulting from defective cameras, QR codes damaged or altered by third parties, or for failures in the user's internet connectivity.

8. Applicable law and jurisdiction:

These Terms and Conditions of this Service shall be governed by and construed in accordance with the laws of the jurisdiction of Panama.

9. Dispute Resolution

When a dispute arises between the User and El Dorado in relation to this service, it will be subject to the procedure established in the general conditions of the Platform.

10. Petitions, complaints, claims and suggestions (PQRs)

The User may submit requests, complaints, claims, disputes or suggestions related to the QR payment service through the customer service channels enabled by El Dorado.

Applications must be submitted clearly and with the necessary information to allow for proper review. If additional information is required, El Dorado will promptly notify the User.

El Dorado will review each request in good faith and provide a response within fifteen (15) business days of receiving it.

The submission of a complaint or claim does not suspend the application of these Terms and Conditions or the general conditions of the Platform.

11. General conditions:

The use of the QR payment service by the User implies full acceptance of these Terms and Conditions, as well as the general Terms and Conditions of the platform, which can be consulted through the following link: https://eldorado.io/legal/terms-and-conditions/

12. Contact:

For questions or support, please contact us through:

Email: support.admin@eldorado.io
Directly on the El Dorado Platform/App.

13. How are these Terms and Conditions modified?

Any modification, update or adjustment to the terms and conditions of the QR payment service will be notified to the User in a timely manner . through the application, also called the Platform .

The User accepts and acknowledges that it is their responsibility to periodically review the application for any changes. Continued use of this service, or express acceptance within it, will be understood as full and binding acceptance of the new terms of service.

Last modified: February 10, 2026.