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These Terms and Conditions (hereinafter, the “Terms”) govern access to and use of the El Dorado Services by Users residing in the Federative Republic of Brazil. In these Terms, “we”, “us”, “El Dorado” or “Company” refers to El Dorado Labs PY Inc. “You” or “User” refers to any person who accesses or uses any of the Services through our website, mobile applications or any other application when available (collectively, the “Sites”).
These Terms are divided into two chapters:
By using the Platform, by accessing or using our Services, and/or by electronically and expressly accepting these Terms, you express your consent to and acceptance of them. If you do not accept these Terms, do not access the Sites or use the Services offered by El Dorado.
The following definitions apply to these Terms in their entirety:
In order to give your consent and enter into this Agreement, you must meet the following requirements:
The following provisions apply both to the P2P Service (Chapter I) and to the Send with Electronic Payment Provider feature (Chapter II).
The User shall be responsible for accessing the Platform only through a Secure Device, meaning one that meets the following minimum conditions:
The use of a device that does not meet these conditions will be considered a breach of these Terms and may result in El Dorado suspending or restricting access to the Services.
When accessing the Platform you must complete all fields of the registration form with valid and true data in order to use all the Services provided by the Platform. The Platform may at any time request the information it deems necessary to verify the information provided. Your account will allow you to see the details of each transaction you have carried out and your Crypto Asset balance.
Please bear in mind the following rules:
El Dorado may cancel, suspend or disable any account when any of the following events occurs:
If your account is suspended, El Dorado will freeze your Crypto Asset balance until the reason for the suspension has been resolved. You will be able to use it again when your account is reactivated.
El Dorado reserves the right to suspend any account under investigation for suspicious transactions, until it carries out the relevant inquiries, in order to safeguard the security of all Users.
If your account is cancelled, suspended or disabled, El Dorado will have a maximum period of fifteen (15) business days to send your Crypto Assets to an external wallet you own, on the corresponding networks. This does not apply if you have carried out an illegal transaction, in which case you authorize El Dorado to freeze your Crypto Assets and deliver them to the competent authority. You may only withdraw your Crypto Asset balance once El Dorado has deducted any amount you owe to other Users or to El Dorado as Consideration. For more information, see Annex A.
Unless the suspension or cancellation of the account is due to illegal transactions, the User may appeal the decision within twelve (12) business days, providing sufficient evidence. El Dorado will have fifteen (15) business days from receipt of the appeal to respond to it.
To create an account on the Platform, we will ask you to send us a photo of your identity document and any other data El Dorado deems relevant, in order to ensure that all our transactions are secure and are carried out with the people they claim to be. Through the Identity Verification process, we ensure that the person attempting to open an account on the Platform actually exists and is who they claim to be. We also verify that they have no link to illegal activities. In this way we prevent fraudulent transactions or transactions that could use you as an instrument to commit crimes.
The photo of your identity document is sensitive personal data and, in some cases, we will carry out biometric processing on it. You are not obliged to share it, but if you do not, we will not be able to verify your identity and you will not be able to access our Services.
If you do not successfully complete Identity Verification, you will not be able to access our Services and we will notify you in a timely manner.
For more information, see our personal data processing policy, available here: https://eldorado.io/legal/privacy-policy
El Dorado has established four compliance levels for the purpose of knowing its Users. This process, commonly known as KYC (“Know Your Customer”), is used by financial institutions and other entities to verify the identity of their customers, ensuring that they really are who they claim to be. This verification is essential to prevent fraud, money laundering and other illicit activities.
Starting at level one, El Dorado begins requesting the information and documentation necessary to operate on the Platform, which allows continued use and an increase in transaction volume. Therefore, it is crucial that the User provides truthful and accurate information from the outset. Otherwise, they could be unable to use the Platform. In addition, when required, the User must submit original, valid documentation in good condition.
The User is obliged to comply with the transaction levels corresponding to each El Dorado compliance level. Without meeting the established limits, no User may advance to the next level. For more information, see Annex B.
The User may withdraw Crypto Assets from their El Dorado wallet to any other external wallet, whether or not they own it. The withdrawal must be made on the networks accepted and operational on the Platform. The User assumes responsibility for withdrawing their Crypto Assets to external wallets. These transactions ARE NOT REVERSIBLE.
The User may deposit Crypto Assets from an external wallet to their El Dorado wallet. The deposit must be made on the network corresponding to the El Dorado wallet, and with the Crypto Asset corresponding to that wallet, to ensure it is credited. El Dorado has no responsibility for the source wallets, and the User assumes responsibility for making the deposits. These transactions ARE NOT REVERSIBLE.
Transactions executed directly on the network are irreversible. El Dorado is not responsible for the withdrawal of funds to incorrect wallets or wallets not owned by the User.
The User is solely responsible for ensuring that any deposit made to their wallet within the Platform is made only in the Crypto Assets and networks expressly supported by El Dorado, as indicated in the application interface or in the official communication channels.
Any deposit involving unsupported Crypto Assets or networks not enabled by the Platform will not be considered valid or effective. In such cases, El Dorado shall not be liable under any circumstances for the loss, blocking or non-crediting of the funds, nor for errors arising from the incorrect use of incompatible assets or networks. This includes, by way of example but not limitation:
El Dorado assumes no obligation of recovery or compensation in these cases. However, it may, at its sole discretion and on an exceptional basis, attempt the recovery process for the funds involved, provided that the value of the erroneous deposit is equal to or greater than ten US dollars (USD 10 or its equivalent in USDT) and that the User has formally reported the incident.
This process is subject to:
If El Dorado decides to attempt recovery, a fee equal to three percent (3%) of the value of the erroneous deposit will apply, which may not be less than five US dollars (USD 5 or its equivalent in USDT), plus the applicable network fee. The total amount will be deducted from the recovered value before it is returned to the User.
El Dorado will have a maximum period of ten (10) business days, from the date on which the User formally reports the incident to the official Customer Service (ATC) channel, to report whether or not it will proceed with the recovery attempt.
Therefore, the User is advised to carefully verify, before making any deposit:
If your blockchain deposit or withdrawal shows the status “Under Review”, it is because El Dorado must investigate the transaction further. In that case, you must contact us through the in-app support chat to follow up on your case. Some reasons may be:
If your transfer corresponds to a deposit from a wallet with a considerable risk level, the Compliance team will initiate an Enhanced Verification process to validate the source of the funds:
When the balance to be returned is less than 1 USDT, or in any case is an amount lower than the value of the corresponding fee for the withdrawal or movement of funds, El Dorado will not be able to process the return, taking into account the operational conditions associated with such movement. The User declares that they understand and accept this condition, releasing El Dorado from any liability arising from the impossibility of processing such return.
If your transfer corresponds to a withdrawal and the external wallet provided presents compliance or risk alerts, or is rejected for any reason, El Dorado will review and determine the process to follow for the particular case. This process may include, among other measures, the withholding or freezing of the corresponding funds. The User understands and accepts that the application of these measures will not give rise to any liability for El Dorado.
The P2P Service is a Platform feature that allows registered Users to buy or sell Crypto Assets directly with each other, under a peer-to-peer (P2P) model in which the Platform’s escrow system acts as a guarantee for the transaction, holding the funds until one of the parties confirms that they have received the funds in their local currency account outside the Platform.
You understand that El Dorado does not provide you with investment advice or consulting of any kind, and is not responsible for the use or interpretation of the information provided to you by the Platform. Nor is it an entity that buys or sells Crypto Assets to you directly, nor does it act as an intermediary in the foreign exchange market. You declare and acknowledge that you understand the risks inherent to Crypto Asset transactions.
For Users residing in Brazil, the P2P Service is not enabled for buying or selling Crypto Assets with Brazilian Reais (BRL). P2P transactions may only be carried out with the fiat currencies of the other countries in which El Dorado operates, as reported on the Platform from time to time.
USDT purchase and sale transactions with BRL may only be carried out through the Send with Electronic Payment Provider feature, governed by Chapter II of these Terms.
The User acknowledges and accepts that they may not publish ads, open orders or agree with their counterparty on payments in BRL within the P2P Service. Any transaction in breach of this provision will be considered a breach of these Terms and may result in the cancellation of the order, the resolution of the dispute against the infringing party and the suspension or cancellation of the account.
On the Platform you may sell and buy Crypto Assets in P2P format. In this section we explain how:
You may have a maximum of three (3) active orders simultaneously.
By way of exception, from the moment the price offered by either party is accepted and the start of a transaction is formally confirmed, the Platform places a temporary hold on the traceability of the Crypto Assets and fixes the price for the period between acceptance and verification of the payment in fiat money.
You may cancel the transaction up until you have paid or been paid. Once the transaction has been marked as paid, you may not cancel or modify it.
If you cancel more than three (3) orders, you will receive a message indicating that you will not be able to trade for twenty-four (24) hours.
El Dorado will not allow you to carry out transactions that exceed your available balance.
El Dorado may at any time modify, suspend, cancel or delist one or more of the Crypto Assets, wallets or networks available on the Platform. For these purposes, El Dorado will send, by any written means, a notice informing the date on which the Crypto Asset will be closed or delisted and, therefore, on which the wallets associated with that Crypto Asset will be closed. The User must follow the recommendations, including withdrawing the available balance in the wallet that will no longer be supported, failing which they will lose it.
To publish a buy or sell ad on El Dorado you must complete Identity Verification on the Platform and have read and accepted these Terms. You must also comply with the following considerations:
El Dorado reserves the right to remove or pause ads it considers fraudulent or that violate the considerations set out above.
To publish a sell ad on El Dorado you must:
If the system detects that an Advertiser has been inactive for more than twelve (12) hours, their ads will no longer be displayed until they are back online. Ads will be automatically paused if the Advertiser has not shown activity in the application for a period of twenty-four (24) hours.
Users may initiate the dispute process at any time they consider that they disagree with an ongoing transaction. When initiating it, the User must contact the support team to inform it of the dispute and explain their case.
The Dispute Resolution team will diligently request proof of payment, static screenshots and/or screen recordings, chat messages and any other form of verification that allows the conflict to be resolved.
Resolution criteria in favor of the Advertiser:
El Dorado may resolve or cancel a disputed transaction in favor of either party taking into account the following criteria:
The process of collecting information and evidence to resolve the conflict may take up to forty-eight (48) hours, depending on the complexity of each case.
If you disagree with the resolution of the dispute, you may appeal it by contacting soporte@eldorado.io by email. You will have a maximum of three (3) business days to submit the information and evidence, and the team will have ten (10) business days to verify the case.
El Dorado has a system of variable fees based on the value of the transaction you carry out, which are:
a) Fees for regular transactions within the Platform: advertiser fee and beneficiary fee.
b) Fees for withdrawals to external wallets: applicable to withdrawals made through the networks available on El Dorado:
The aforementioned fees may be variable and, in any case, will be made known to the User before each transaction is confirmed. It is the User’s responsibility to review them before initiating the corresponding transaction.
In order to secure the Consideration for the Services provided, upon completion of a transaction, El Dorado will deduct from your account the Consideration and any applicable Network Fee or Gas Fee. This deduction will be automatically reflected on the Platform.
El Dorado reserves the right to update the value of the Consideration at any time. The updated value will be reported to the User in accordance with Section 7.2 and will only apply to transactions confirmed after such update.
Notwithstanding the foregoing, El Dorado reserves the right, at its sole discretion, to offer lower differential fees as a promotional measure for certain users, without this giving rise to any liability for such differences.
El Dorado will only charge the Consideration if a transaction is successfully completed through the Platform. If it is not completed, you will not be charged anything.
In addition to the general obligations set out in these Terms, the User undertakes to:
El Dorado shall not be liable for Users’ breaches of the Crypto Asset purchase and sale contracts arising from the use of the Platform. El Dorado is not responsible for the suitability of your counterparty and only makes available to the buyer and the seller the space and technological infrastructure to carry out the transaction.
El Dorado undertakes to unfreeze and transfer the Crypto Assets to the buyer once the seller marks the transaction as paid, or when the sending User gives the order to remit to the beneficiary.
By using the Send with Electronic Payment Provider feature (the “Service”), the User accepts this Chapter, as well as the terms and conditions of the Electronic Payment Provider, which will be made available to the User on the Platform before each transaction is initiated. If the User does not agree with them, they must not use the Service.
The Service is an El Dorado feature that allows Platform Users to:
a) On-Ramp: buy USDT with BRL through the Electronic Payment Provider, and receive USDT in their El Dorado wallet.
b) Off-Ramp: sell USDT from their El Dorado balance through the Electronic Payment Provider, and receive BRL through the selected payment method.
Both transactions are carried out according to the parameters entered by the User, including the amount and the selected payment method.
The Electronic Payment Provider is duly authorized by the Banco Central do Brasil (BCB), as the regulatory and supervisory authority of Virtual Asset Service Providers, to provide On-Ramp and Off-Ramp services, under the regulations in force on the matter.
El Dorado only makes its platform available to facilitate access to the Service. El Dorado does not participate in the fiat payment transaction, does not carry out currency exchange or receive fiat money directly from Users, and is not an authorized exchange agent. The price shown on the Platform corresponds to the Electronic Payment Provider’s rate and may vary at the time the order is initiated. It is the User’s responsibility to verify the price before confirming the transaction.
By using the Service, the User also accepts the terms and conditions of the Electronic Payment Provider, which will be visible to them on the Platform before initiating the transaction. It is the User’s responsibility to read and understand them before confirming any transaction. In the event of conflict between these Terms and those of the Provider, regarding the execution of the fiat payment transaction, those of the Provider shall prevail.
By accepting these Terms, the User expressly authorizes El Dorado to share with the Electronic Payment Provider the information and documentation associated with their Identity Verification (KYC) process, so that the Provider can carry out its own verification and due diligence process, in accordance with the regulations applicable to it.
The User also acknowledges and accepts that:
a) The Provider may, if it deems it necessary, request additional information or documentation from them, directly or through El Dorado, which the User undertakes to provide in a timely manner.
b) Their transactions through the Service are subject to the approval of their KYC by the Provider, in accordance with its own criteria and policies.
c) The approval, rejection, limitation or request for additional information by the Provider is its sole responsibility and not El Dorado’s. El Dorado has no involvement in that decision and shall not be liable for any damages that may arise from it.
The Service will be available only to Users residing in Brazil and for transactions in BRL. El Dorado reserves the right to expand, modify, suspend or restrict the Service at any time and without prior notice, for operational, regulatory, compliance or security reasons.
To access the Service, the User must:
7.1. USDT purchase and sale transactions with BRL will be carried out exclusively through the Electronic Payment Provider, since the P2P Service is not enabled for BRL transactions.
7.2. Before confirming the transaction, the Platform will show the User the reference price, the amount to be received and the Provider’s terms and conditions.
7.3. On-Ramp (purchase of USDT with BRL). To buy USDT with BRL, the User must follow these steps:
a) Select on the Platform the option to buy USDT with BRL and indicate the amount in BRL they wish to pay or the amount in USDT they wish to receive.
b) If it is the first time they use the service, accept the terms and conditions of the Electronic Payment Provider and authorize El Dorado to share with the Provider the identity verification information and documentation necessary to provide the service.
c) Review the quote: the reference price, the applicable fees and the final amount of USDT to be received. The quote is provided by the Electronic Payment Provider and has a limited validity, which will be indicated on the Platform.
d) Confirm the transaction within the quote’s validity period. If the quote expires or is updated before the User confirms, or at the same moment they confirm, the order will be automatically cancelled, at no cost to the User, and a new quote must be requested. Once the transaction is confirmed, the Platform will display the Pix payment instructions (QR code or “copia e cola” key) generated by the Provider.
e) Make the Pix payment within the period indicated in the instructions, from a bank or payment account held by the User and registered under their own CPF.
f) Once the Provider confirms receipt of the payment, it will execute the conversion and send the USDT to the User’s El Dorado wallet. Before crediting them to the User’s balance, El Dorado may carry out the applicable compliance checks on the funds received.
g) If the payment is made outside the indicated period, for an amount different from that of the order, or from an account not held by the User, the Provider may reject the transaction and return the funds to the source account, in accordance with its own terms and conditions.
7.4. Off-Ramp (sale of USDT for BRL). To sell USDT and receive BRL, the User must follow these steps:
a) Select on the Platform the option to sell USDT for BRL and indicate the amount in USDT they wish to sell or the amount in BRL they wish to receive.
b) If it is the first time they use the service, accept the terms and conditions of the Electronic Payment Provider and authorize El Dorado to share with the Provider the identity verification information and documentation necessary to provide the service.
c) Indicate the destination Pix key, which must correspond to an account held by the User and registered under their own CPF.
d) Review the quote: the reference price, the applicable fees and the final amount in BRL to be received. The quote is provided by the Electronic Payment Provider and has a limited validity, which will be indicated on the Platform.
e) Confirm the transaction within the quote’s validity period. If the quote expires or is updated before the User confirms, or at the same moment they confirm, the order will be automatically cancelled, with no USDT debited and at no cost to the User, and a new quote must be requested. By confirming a valid order, the User authorizes El Dorado to debit the USDT from their balance and send it to the Provider.
f) Before sending, El Dorado may carry out the applicable compliance checks on the transaction and on the Provider’s wallet to which the funds will be sent.
g) Once the USDT is received, the Provider will execute the conversion and transfer the BRL via Pix to the account indicated by the User.
h) If the transaction cannot be completed for reasons attributable to the Provider or to the destination account, the USDT or its equivalent will be returned to the User’s El Dorado balance, in accordance with the Provider’s terms.
7.5. Crediting time: [TBD]. In all cases, the actual processing time may vary depending on the operational availability of the Provider and of local financial institutions, maintenance, technical incidents or regulatory compliance requirements.
The payment methods enabled for BRL transactions will be those that El Dorado and the Provider enable for that purpose, and will be reported on the Platform. The use of third-party payment methods is not permitted.
El Dorado reserves the right to modify the enabled payment methods at any time. Such modifications will be communicated through the Platform.
El Dorado will inform the User in a timely manner of the existence of any operational limit on their account. The approval of any increase will be subject to the evaluation of the Electronic Payment Provider at its sole discretion, without any obligation to grant such increase.
Fees will be shown at the time the transaction is confirmed on the Platform. The User’s acceptance of the transaction constitutes their acceptance of any fee or charge applied to it.
Transactions carried out through the Service are subject to internal monitoring by El Dorado and the Provider. In the event of alerts, unusual behavior or for operational or regulatory needs, El Dorado or the Provider may require additional information from the User before processing or releasing a transaction. The User undertakes to respond to such request in a timely manner and within the terms indicated.
The User is responsible for verifying that the data entered in each transaction is correct before confirming any transaction. The User undertakes to use the Service exclusively with funds of lawful origin and not to use it for activities that contravene applicable law.
The User declares and guarantees that the information provided within the framework of the Service is true, complete and up to date. Breach of this obligation releases El Dorado from any liability arising from the transaction and may result in the immediate suspension of the Service, the withholding of funds and the exercise of the corresponding legal actions.
The User may submit requests, complaints or claims related to the Service through the service channels enabled by El Dorado. When the request concerns the execution of the fiat payment transaction or the approval of the KYC by the Provider, El Dorado may forward it to the Provider. If the response falls to El Dorado, it will be answered within fifteen (15) business days following its receipt.
The following provisions apply to these Terms in their entirety.
El Dorado is not responsible for fluctuations in the value of Crypto Assets and does not guarantee stability in their value, nor returns on the Crypto Assets you acquire.
You accept and acknowledge that you may not claim from El Dorado for any damage or loss you suffer from the use of the Platform.
Users accept that the Services provided by the Platform are an “as is” service, which means that there is no warranty whatsoever, express or implied, regarding the provision of the Services. No information that Users have received by any means from El Dorado or any of its representatives or officers, in addition to these Terms, shall engage El Dorado’s liability or constitute any warranty regarding the Services. For this reason, the only remedy Users will have in relation to the Services provided by the Platform will be to stop using it.
El Dorado shall not be liable:
In any case, El Dorado’s liability shall be limited to 10,000 USDT.
If you have any problem with the Platform, you may send us a communication at soporte@eldorado.io indicating the problem, and we will make our best efforts to help you solve it.
El Dorado is not responsible for any damage, loss or harm caused by Platform failures arising from the server or the Internet. Nor shall El Dorado be liable for any virus that may infect Users’ equipment as a result of accessing or using the Platform, or as a result of any transfer of data, files, images, texts or audio contained therein. El Dorado does not guarantee continuous or uninterrupted access to and use of the Platform.
The Platform may occasionally be unavailable due to technical difficulties, Internet failures or any other circumstance. In such cases, efforts will be made to restore it as quickly as possible, without any liability being attributable to El Dorado. El Dorado shall not be responsible for any error or omission that Users commit within the Platform.
Users accept and acknowledge that El Dorado is an intermediation platform that has no relationship with Users other than these Terms. Therefore, it is not in a position to guarantee the suitability, truthfulness or effectiveness of the information provided by Users, nor can it guarantee the suitability of your counterparty. Notwithstanding the foregoing, El Dorado will make its best efforts to validate the information sent by Users.
In addition, Crypto Assets fluctuate constantly and, therefore, El Dorado cannot guarantee that the Crypto Assets you hold on the Platform will retain their value over time.
You will be solely responsible to other Users for compliance with the obligations you acquire by entering into the corresponding contracts and by accepting these Terms.
You will hold El Dorado harmless from any claim and any administrative, judicial or extrajudicial proceeding arising in connection with your obligations under this Agreement. If El Dorado must bear any cost arising from any administrative, judicial or extrajudicial claim initiated by a User or any other third party, El Dorado may deduct from your account the equivalent in Crypto Assets of such costs, without requiring your prior authorization.
If You breach any of your obligations towards El Dorado, you will be liable for the damages you cause to it, under the terms established by law. Likewise, if El Dorado breaches any of its obligations towards you, El Dorado will be liable for the damages it causes you, under the terms established by law.
Requests, complaints or claims related to the Platform’s Services may be filed through the El Dorado website, using the complaints and claims button. The foregoing is without prejudice to the provisions of Section 13 of Chapter II for requests related to the Provider.
Users, or a third party on their behalf, after identification, may file their direct claims free of charge.
El Dorado will record and individualize the claim by assigning it a number, which we will inform you of through any communication channel we consider suitable.
El Dorado may forward the request, complaint or claim to a third party when it concerns information or a service not provided directly by El Dorado.
If the response falls to El Dorado, we will respond within fifteen (15) business days following its receipt.
The Platform, the solutions and the designs, graphics, texts, images, distinctive signs, source code, object code and other content you have access to on the Platform are owned by El Dorado and are protected by intellectual and industrial property. The access El Dorado gives you to the Platform does not imply any assignment of industrial property rights and/or copyright over it. You must refrain from modifying, disassembling, decompiling or reverse engineering the Platform. If you do so, you will indemnify El Dorado for the damages this causes.
During the provision of the Services, El Dorado will ask you for certain personal data, for which you must accept El Dorado’s personal data processing policy, available at: https://eldorado.io/legal/privacy-policy
El Dorado undertakes to comply with the data protection rules of all the countries where it operates.
The El Dorado site may contain external links to third-party websites on the Internet. El Dorado has no control over these external websites, and their content is not checked against any criteria (for example, authenticity, integrity or legality).
El Dorado is not responsible for any of these external websites linked from its website. This includes the information, opinions expressed, advice or statements, advertising material and accessibility of such sites, as well as any possible consequences of their use, such as damage, losses, failures and problems. You are solely responsible.
External websites have their own terms of use and policies. Before using their services, content, information or any other material, you must review their policies, rules, terms and regulations. You are solely responsible for taking the necessary precautions to ensure that anything you decide to use is free of viruses, worms, Trojan horses and other destructive elements.
In cases where the Platform’s Services are offered through integrated environments or embedded third-party solutions (such as mini apps), the User acknowledges and accepts that, due to the technical nature of such integration, El Dorado may carry out, on their behalf, those steps or transactions necessary for the proper functioning of the selected channel. This includes, but is not limited to, Crypto Asset exchanges (Swap) and transfers between blockchain networks (Bridge).
By virtue of the foregoing, by accepting these Terms, the User grants El Dorado an express mandate with representation to act on their behalf. This mandate covers the execution of Swap and Bridge transactions, as well as any other actions, steps or transactions that, reasonably and depending on the technical or functional circumstances of the channel used, may be required in the future to ensure the continuity, effectiveness and proper provision of the Services requested through such integrated environments or embedded solutions.
Since these integrations seek to offer agility in transactions, El Dorado may enable the automatic release feature. With this feature, once the time the Market Taker has to mark the order as received has elapsed, the funds are released automatically, even if they have not been marked as received. It is the User’s sole responsibility to verify the funds received and mark the order as paid within the time set for that purpose. Funds will never be released automatically before this time has elapsed.
El Dorado shall not be liable, in any way, for funds released through this feature. If the User states that they have not received the payment, they must file a request as provided in these Terms. El Dorado reserves the right to review the request and make a decision on the return of funds.
This Agreement will remain in force for as long as you use the Services. If you wish to terminate it, you must stop using the Services and cancel your account on the Platform. If you want us to delete your information from our database, you must send us a communication to that effect. In any case, we will not be able to delete some of your personal data due to legal requirements.
El Dorado may stop providing its Services to you and suspend your access to the Platform if you breach these Terms or if El Dorado identifies that you do not comply with its security policies.
You will receive notices at the email address or mobile phone number you registered in the registration form.
El Dorado will receive notices at soporte@eldorado.io.
DISPUTE RESOLUTION
Any modification, update or adjustment to the conditions of the Services will be notified to the User in a timely manner through the application, also referred to as the Platform.
The User accepts and acknowledges that it is their responsibility to periodically review the application to learn about such changes. Continued use of the Platform, or express acceptance within it, will be deemed full and binding acceptance of the new conditions of the Services.
These Terms, as well as any of their annexes, shall prevail over any other prior agreement, verbal or written, entered into regarding the subject matter of the Agreement.
Last updated: October 28, 2026.
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