At El Dorado, we want our makers to offer fast, reliable, and high-quality service.
To ensure the best experience for our community, we’ve implemented a system of maker levels and penalties to help maintain the highest standards.
If your performance drops, you may receive a temporary penalty.
Here’s what that means, how it affects your account, and how you can recover.
Why can I be penalized?
You receive a penalty if your Maker Level falls below 30 points.
This means that over the past 30 days, your performance metrics have been below expectations in areas such as:
- Order completion time
- User rating
- Order completion rate
- Number of completed orders
What happens if I get penalized?
If you're penalized:
- Your listings in the P2P market will be hidden for 24 hours after completing your last order.
- During this time, you can only complete orders using Private Listings (private listings do not affect your maker level).
- A visible warning will appear on your profile and in the listings section.
How can I recover my level?
Don’t worry! The penalty is just a wake-up call, and you can regain your level by following these steps:
- Improve your response time and complete orders faster.
- Provide better service to improve your user rating.
- Avoid canceling orders to increase your completion rate.
- Stay active and complete more transactions.
Every completed order and positive rating will help raise your score again.
What benefits do I lose when penalized?
When you’re penalized:
- You can't receive new orders from the P2P Market for 24 hours.
- You lose your level badge.
- You are excluded from exclusive features like "Exchange" (available only for Gold and Silver Levels).
That’s why it’s so important to keep your level high and address any issues quickly if you receive a warning.
Recover your level and come back stronger!
The penalty system isn’t a punishment — it’s an opportunity to improve and come back stronger.
With dedication and commitment, you can recover your level and keep growing as a top maker on El Dorado.
If you want to understand exactly how levels are calculated, check out our blog here.
