At El Dorado, we want our merchants to offer a fast, reliable and quality service.
To ensure the best experience in our community, we implemented a system of merchant levels and penalties that help maintain the highest standards.
If your performance declines, you may receive a temporary penalty.
Here's what it means, how it impacts your account, and how you can recover.
Why can I be penalized?
You receive a penalty if you Merchant Level Lower from 30 points.
This means that, over the past 30 days, your performance metrics have been below expectations in areas such as:
- Order Completion Time
- User Rating
- Percentage of completed orders
- Number of completed orders
What happens if I am penalized?
If you are penalized:
- Your ads in the P2P market will be hidden for 24 hours after completing your last order.
- During that time, you can only complete orders using Private Announcements (private ads don't affect the merchant level).
- You will have a visible notice in your profile and in the ads section.
How can I recover my level?
Don't worry! The penalty is like a pull on the ears and you can Regain your level by following these steps:
- Improve your response time and complete orders faster.
- It offers a Better care to improve your user rating.
- Avoid canceling orders for Increase your completion rate.
- Stay active and complete more transactions.
Every completed order and every good grade will help you raise your score again.
What benefits do I lose by being penalized?
When you are penalized:
- You can't receive new orders from the P2P Market for 24 hours.
- You lose your badge.
- You don't participate in exclusive features such as”Change“(only for Gold and Silver Levels).
That's why it's very important Maintain your level High and correct any problems quickly if you receive a warning.
Regain your level and come back stronger!
The penalty system is not a punishment, but an opportunity for you to improve and come back stronger.
With dedication and commitment, you can regain your level and continue to grow as a prominent merchant in El Dorado.
If you want to know exactly how levels are calculated, check out our blog here.
