What happens if I downgrade my performance as a merchant in El Dorado P2P?

Tutorial

At El Dorado, we want our merchants to offer a fast, reliable and quality service.

To ensure the best experience in our community, we implemented a system of merchant levels and penalties that help maintain the highest standards.

If your performance declines, you may receive a temporary penalty.

Here's what it means, how it impacts your account, and how you can recover.

Why can I be penalized?

You receive a penalty if you Merchant Level Lower from 30 points.

This means that, over the past 30 days, your performance metrics have been below expectations in areas such as:

  • Order Completion Time
  • User Rating
  • Percentage of completed orders
  • Number of completed orders

What happens if I am penalized?

If you are penalized:

  • Your ads in the P2P market will be hidden for 24 hours after completing your last order.
  • During that time, you can only complete orders using Private Announcements (private ads don't affect the merchant level).
  • You will have a visible notice in your profile and in the ads section.

How can I recover my level?

Don't worry! The penalty is like a pull on the ears and you can Regain your level by following these steps:

  • Improve your response time and complete orders faster.
  • It offers a Better care to improve your user rating.
  • Avoid canceling orders for Increase your completion rate.
  • Stay active and complete more transactions.

Every completed order and every good grade will help you raise your score again.

What benefits do I lose by being penalized?

When you are penalized:

  • You can't receive new orders from the P2P Market for 24 hours.
  • You lose your badge.
  • You don't participate in exclusive features such as”Change“(only for Gold and Silver Levels).

That's why it's very important Maintain your level High and correct any problems quickly if you receive a warning.

Regain your level and come back stronger!

The penalty system is not a punishment, but an opportunity for you to improve and come back stronger.

With dedication and commitment, you can regain your level and continue to grow as a prominent merchant in El Dorado.

If you want to know exactly how levels are calculated, check out our blog here.

This article is intended solely for general information, education, and discussion purposes; it is not an offer, inducement, or solicitation of any kind, and should not be considered legal, financial, investment, tax, or other advice. This article is not directed at, and the information contained herein is not intended for distribution or use by any person or entity in any jurisdiction or country where such distribution, publication, availability, or use would be contrary to law or regulation or otherwise prohibited or would subject El Dorado and/or its affiliates to any registration or licensing requirement.

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