In El Dorado P2P, the safety and trust of our users are our priority. For this reason, we have a process of dispute which protects both buyers and sellers in the event of problems with a transaction.
Although disputes are rare on our platform (only the 1.8% of orders require this process), it's important that you know how to act if you're ever faced with one.
In this article, we'll explain:
- When you can start a dispute.
- How to resolve a dispute step by step.
- How to contact our support team.
Keep reading for all the details!
When Should You Start a P2P Dispute in El Dorado?
You can start a dispute in the following cases:
- You made the payment, but your counterpart doesn't confirm it after 30 minutes waiting.
- Your counterparty marked the payment as made, but past 30 minutes, the money is still It is not reflected in your bank account or wallet.
If you find yourself in any of these situations, follow the steps below to open a dispute and protect your transaction.
How to Start a P2P Dispute in El Dorado? (Step by Step)
If you need to open a dispute, follow these simple steps within the app:
- Open the order in question and go to the Order chat.
- Press the button “Dispute”.
- Tap the name of your counterparty to enter the Order details.
- Scroll to the bottom and copy the Order ID.
- Press the button of “Support” in the upper right corner.
- Select “I'm having trouble with an order”.
- State the problem and confirm that the order is in dispute.
- Paste the order ID in the corresponding field.
- Share the Requested requirements by our support team to analyze your case.
📌 Important: The clearer and more detailed the information you provide, the faster we can help you resolve the dispute.
Where to Create a P2P Dispute in El Dorado?
If an order exceeds 30 minutes of waiting, you can create a dispute from the button “Dispute” within the order chat.
How to Contact El Dorado P2P Support?
If you need assistance, you can contact our support team through these options:
- From the app: Press the button of “Support” in the upper right corner.
- By email: Send us an email to soporte@eldorado.io.
Our team is available to help you in the shortest time possible.
Now you know How to open and resolve a dispute in El Dorado P2P in case you need it. While we hope you never have to use this process, it's critical to be informed and prepared.
If you have any questions, remember that our team of holder is always ready to help you.
