At El Dorado P2P, the security and trust of our users are our priority. That’s why we have a dispute process that protects both buyers and sellers in case of any issues with a transaction.
Although disputes are rare on our platform (only 1.8% of orders require this process), it’s important to know how to act if you ever encounter one.
In this article, we will explain:
- When you can start a dispute.
- How to resolve a dispute step by step.
- How to contact our support team.
Keep reading to learn all the details!
When Should You Start a Dispute on El Dorado P2P?
You can start a dispute in the following cases:
- You made the payment, but your counterparty has not confirmed it after 30 minutes of waiting.
- Your counterparty marked the payment as completed, but after 30 minutes, the money still does not reflect in your bank account or wallet.
If you find yourself in any of these situations, follow the steps below to open a dispute and protect your transaction.
How to Start a Dispute on El Dorado P2P? (Step by Step)
If you need to open a dispute, follow these simple steps within the app:
- Open the order in question and go to the order chat.
- Press the "Dispute" button.
- Tap your counterparty’s name to enter the order details.
- Scroll to the bottom and copy the order ID.
- Press the "Support" button in the upper right corner.
- Select "I have a problem with an order."
- Describe the issue and confirm that the order is in dispute.
- Paste the order ID into the corresponding field.
- Provide the requested requirements so our support team can review your case.
📌 Important: The clearer and more detailed the information you provide, the faster we can help resolve the dispute.
Where to Create a Dispute on El Dorado P2P?
If an order exceeds 30 minutes of waiting, you can create a dispute using the "Dispute" button within the order chat.
How to Contact El Dorado P2P Support?
If you need assistance, you can contact our support team through these options:
- From the app: Tap the "Support" button in the upper right corner.
- By email: Send us an email at soporte@eldorado.io.
Our team is available to assist you as quickly as possible.
Now you know how to open and resolve a dispute on El Dorado P2P if you ever need to. While we hope you never have to use this process, it’s essential to be informed and prepared.
If you have any questions, remember that our support team is always ready to help.
