Terms of Use of the El Dorado Dollar Account

In these Terms, "we," "us," "El Dorado" or "Company" refer to El Dorado SV S.A. de C.V. or its affiliates, subsidiaries, or related companies, and "our" shall be interpreted accordingly. "You" refers to any person who accesses or uses the dollar account service (“the Product”).

By using “the Product,” and/or by electronically and expressly accepting these terms and conditions, you manifest your consent and acceptance of them as well as the acceptance of the terms and conditions of the Product provider https://www.bridge.xyz/legal/row-user-terms/bridge-building-limited.

If you do not accept the terms and conditions of use set out here, do not access this site and do not use the Product.

1. What is the Product?

The Product is a virtual account interface in United States dollars through which Stablecoins can be sent and United States dollars can be received in a digital account and vice versa. These services are made available to you through us in collaboration with third-party service providers accessible through our website, mobile application, or API (collectively, the “Site”).

These terms and conditions are supplementary to the main terms and conditions of El Dorado available at: https://eldorado.io/legal/terms-and-conditions/, so the main terms and conditions will govern any matter not regulated here.

Through our Site and with the facilitation of external providers, you will be able to access the following functionalities: (i) Convert United States Dollars into Stablecoins available on El Dorado; (ii) Convert Stablecoins available on El Dorado into United States Dollars deposited in accounts provided by our providers and whose balance is reflected in your account.

The interface is an informational reference that only reflects the balance of El Dorado’s main Wallet in USDT. Due to the Product’s crediting time, the balance may not be updated in real time and may take time to reflect the actual balance. All sums reflected in the Product in Fiat are deposited in our providers’ accounts. By using the Product, you authorize El Dorado to transmit your personal data to any provider required for the provision of the service, especially for purposes of anti-money laundering and customer due diligence.

2. How does the Product work?

To start using the Product, you must log into El Dorado and request the opening of your virtual dollar account. Upon this request, our provider will create a virtual account in Lead Bank in the United States in your name, assigning an account number that you will see reflected in El Dorado, and to which you can receive money. When someone sends you dollars, they will be received in the account in your name and automatically converted into USDC. Subsequently, El Dorado will convert the funds into USDT and reflect them in your principal balance on the Site, as shown below:

2.1 Fund Transfers

• Sending money

  When a User wishes to send dollars to other bank accounts, they must provide the necessary information to execute the transfer, completing all fields marked as mandatory in the application (full name, account type, receiving financial institution, account number (IBAN), and amount).

  To confirm execution of the fund transfer instruction, the user must authenticate using a method of authentication, which will be considered unequivocal proof that the User wishes to execute the transaction and authorizes its execution. You agree that you will not exercise a right of withdrawal for any reason against the financial entity regarding executed operations. We are not responsible if the data is incorrect and deposited into other accounts. It is your responsibility to verify the data provided for the execution of any operation.

  If your transfer request is received outside banking hours, it will begin processing on the next business day.

  In cases where it is not possible to process the transaction, we will notify you and indicate whether additional information or documentation is required, or if it is a definitive rejection of the transaction, in which case the funds will become available again in your balance.

• Receiving money

  To receive funds in your digital dollar account, you must provide the sender with the Product details, which you can verify in the El Dorado App and share with anyone you wish. You must ensure that this information is provided correctly so that the transaction can be processed successfully.

  Once the transfer is made, it will be subject to the crediting period established in these terms and conditions.

  If it is necessary to provide additional information or documentation to receive the funds, we will notify you by email, and you must complete the requirement to complete the crediting process.

3. Costs associated with the Product

• Account opening cost: $0 USD

*** The listed fees correspond to the applicable charges per operation.

4. User Declarations

By using the Product, the User declares that:

• They are of legal age.

• They are not located in, a resident or national of, any jurisdiction sanctioned by the United States, including jurisdictions sanctioned by OFAC. Nor are they included on any sanctions list.

• They will not use the dollar account interface for any prohibited or illegal activity.

• Transactions carried out through the dollar account interface may be subject to fees and commissions, which will be clearly indicated before the confirmation of each operation. The user accepts these fees when performing any transaction.

• The user undertakes to follow best practices for account security, including the use of secure passwords. The platform will adopt reasonable security measures to protect user information, but cannot guarantee the absolute security of transmitted data.

• The user is responsible for all transactions carried out from their account. In the event of detecting unauthorized or suspicious transactions, the user must notify the platform immediately.

• The User understands that the platform will not be responsible for financial losses arising from the use of the service, including but not limited to transaction errors, connection failures with Bridge, or any other technical incident.

• The User understands that the platform reserves the right to suspend or cancel any user account in the event of a breach of these terms, fraudulent activity, or misuse of the service.

5. Authorization to carry out transactions

For the use of the Product, the user acknowledges and accepts that El Dorado may carry out, on their behalf, the necessary actions or operations for the proper functioning of the Product. By accepting these Terms and Conditions, the user grants El Dorado an express mandate with representation to act on their behalf, for the execution of purchase and sale operations of Digital Assets with the dollars deposited in the Lead Bank digital account, as well as other actions, procedures or operations that, reasonably and according to the technical or functional circumstances of the channel used, may be required in the future to ensure continuity, effectiveness, and proper provision of the requested services.

6. Role of El Dorado

El Dorado’s participation in operations is strictly limited to providing the technology necessary to facilitate the User’s operations with the Product, as appropriate, and to reflect such operations with transparency and security. In this regard, El Dorado is an information technology provider focused mainly on supporting the purchase and sale of digital dollars, as applicable.

El Dorado does not carry out foreign exchange operations, does not receive or manage funds from the public, does not grant or manage credit, nor does it carry out operations that generate direct or contingent liabilities for El Dorado. The operations instructed by the User will be executed immediately after their instruction, regardless of the processing times of Third-Party Partners and the financial institution and the means by which funds are received. In any case, the User understands and accepts that crediting of their balance may take up to 3 business days.

7. Unrecognized transactions

If you suspect an unauthorized debit in the Product, loss or theft of access credentials, or if the Product is compromised in any way, please contact us immediately through our available channels.

Any delay in reporting these events may affect the security of your account and result in losses for which you will be responsible. You must provide us with any information necessary to carry out the investigation and take the required actions to secure your account.

You are responsible for ensuring that your information technology, software, and platform are configured to access our Services. We cannot guarantee that our services are free from errors or viruses.

In cases where unauthorized transactions occur as a result of a scam, phishing, or similar method that may or may not involve social engineering, El Dorado will not be responsible, and the User understands and accepts that the custody of their data and passwords is their sole responsibility. Therefore, disclosing such information, even in such situations, does not entitle the User to any reimbursement or payment for losses that may occur.

8. Lawful origin of funds

The User acknowledges, accepts, and guarantees that, when contracting the Product, they use funds whose origin they know, can identify, and which come from lawful sources, and that are not linked to or related to illicit activities or persons involved in such activities.

9. Blocking, inactivation, reactivation, and cancellation

El Dorado will block the Product when: (i) it receives an attachment, blocking, or retention order from a competent authority; (ii) behaviors arise that warrant investigations by authorities or by El Dorado in compliance with its legal duty of due diligence and prevention of criminal activities and cooperation with the authorities; (iii) there are objective and reasonable causes; (iv) if the information provided by the Client proves to be false, inaccurate, or incomplete, in whole or in part, until El Dorado can verify its accuracy through phone call, email, personal, virtual, or any other means of communication with the User; (v) if the User receives unjustified transfers of funds and/or payments and/or deposits.

The User may also request El Dorado, for any reason they deem appropriate, to block or deactivate the Product through the mobile application or the email support.admin@eldorado.io.

The User may stop using the Product at any time. These terms and conditions will remain in force until the Product is canceled. To cancel the account, the User must withdraw all available funds before contacting the support team. If the support team determines that the User has available funds for withdrawal, they will request that the user withdraw them to proceed with the cancellation request for the Product.

10. Certifications

El Dorado will provide the User with a certification containing the data associated with their digital dollar account, including the necessary information for third parties to make deposits. When a User wishes to obtain it, they must request it by email at support.admin@eldorado.io, and it will be delivered within three business days from the date of the request.

Update date: September 15, 2025